I'm having a problem with my car.  What do I do?

Call our Claims Department first.  888-284-2356  The Claims Assistants at PCW are trained to help you get your vehicle diagnosed and repaired as quickly as possible.  They will work with you to get you to a qualified repair centre best suited to meet your needs.  They will arrange to have your vehicle brought in and diagnosed.  They will work with us to complete the repair and get you back on the road as quickly as possible.

Where can I have my car repaired?

When you call our Claims Department, our Claims Assistants will work with you to get you to a qualified repair centre best suited to meet your needs.  If you happen to be on vacation or in a remote area where there may not be a convenient service depot, we'll find one and work with them to make sure you continue to receive your warranty benefits anywhere in North America.

What about oil changes and car maintenance?

Every mechanic will tell you how important it is to take care of your vehicle in order keep it operating efficiently and for long term. Your warranty contract requires you to ensure your maintenance is completed at a regular intervals. Though you are not required to have it completed by any particular service depot, it must be completed by a qualified commercial establishment and receipts may be requested in the event of a claim so retain your oil change receipts. Do-it-yourself oil changes are not permitted. Always refer to your warranty for maintenance requirements to keep your warranty valid.

What do I do if I need a tow truck or roadside assistance?

Many of our Warranty Programs include roadside assistance and towing.  Should you require an emergency roadside service, contact your closest Towing Service and hold on to your receipt to send in to us for reimbursement.  Check your Warranty Agreement for details.